Contact & Grievance Redressal
GSTIN: 09HLRPK9540N2ZX | Hours: Mon-Sun, 8 AM - 8 PM IST
📞 Immediate Support Available 24/7
We respond to service requests and complaints within 24 hours.
📞 Direct Contact Methods
📱 WhatsApp (Fastest)
+91 91962 60241
Available 24/7 for quick booking & support
☎️ Phone Call
+91 91962 60241
8 AM - 8 PM IST, Mon-Sunday
📧 Email (For Formal Complaints)
support@abhitradingcompany.com
Response within 48 hours
🏢 Office Address
Sulabh Awas, C8/11, Sector 1, Gomti Nagar, Lucknow 226010
Visit us Mon-Sat, 9 AM-6 PM
🎯 Grievance Redressal Process
Follow these steps to resolve your complaint:
STEP 1: Direct Communication (Response: 24-48 Hours)
Contact us immediately with:
- Your invoice/reference number
- Service date and issue description
- What you want as resolution (re-service, refund, credit)
- Photos or video proof (if applicable)
Contact: +91 91962 60241 or support@abhitradingcompany.com
STEP 2: Escalation to Management (Response: 7 Days)
If not satisfied with Step 1 response, send formal complaint letter to:
Abhi Trading Company
Sulabh Awas, C8/11, Sector 1
Gomti Nagar, Lucknow 226010
Include: Invoice number, detailed issue, previous communication, and proof.
STEP 3: Consumer Commission (If Not Resolved)
File complaint with District Consumer Commission, Lucknow (FREE for consumers)
Who Can File: Any customer within 2 years of purchase
Compensation Available: Up to claim amount + penalty up to 10% of claim value
Response Time: Commission responds within 90 days
Contact: District Consumer Commission Office, Lucknow (Get address from Google or call 1800-11-4441)
📋 What Information to Provide
To speed up complaint resolution, include:
| Information | Why Needed |
|---|---|
| Invoice Number | To locate your service record |
| Service Date | To identify correct service & warranty period |
| Technician Name (if known) | To verify service details |
| Issue Description | To understand problem and provide solution |
| Photos/Videos | To assess damage or issue severity |
| Desired Resolution | To know if you want re-service, refund, or credit |
✅ Our Commitment to You
We promise to:
- ✓ Respond to all complaints within 48 hours
- ✓ Listen to your concerns without judgment
- ✓ Provide transparent explanation for any refusal
- ✓ Offer fair resolution (re-service, refund, or credit)
- ✓ Follow-up until issue is resolved
- ✓ Never ask you to sign waiver documents
- ✓ Respect your Consumer Rights (Consumer Protection Act, 2019)
- ✓ Treat all complaints confidentially
⚠️ Common Issues & Quick Solutions
| Issue Type | Solution | Timeline |
|---|---|---|
| Same issue returns within 30 days | Free re-service (warranty claim) | Within 7 days |
| Wrong diagnosis or poor service quality | Partial refund or service credit | Within 10 days |
| Technician didn't arrive | 100% refund + ₹100 compensation | Within 7 days |
| Overcharged or incorrect billing | Billing correction or refund | Within 5 days |
| Data privacy concern | Data verification & secure deletion | Within 30 days |
🏛️ Regulatory Authority Contacts
If you need to file a formal complaint with authorities:
| Issue Category | Authority | Contact |
|---|---|---|
| Service Quality/Refund Complaint | District Consumer Commission, Lucknow | Call: 1800-11-4441 (Toll-free) |
| Privacy/Data Protection Violation | NITI Aayog Data Authority | Email: dataprotection@niti.aayog.gov.in |
| GST-Related Complaint | Lucknow GST Office | Email: gs2lko@gst.gov.in |
| Telemarketing/SMS Harassment | TRAI (Telecom Regulatory) | https://www.trai.gov.in/consumer-complaints |
❓ Frequently Asked Questions
Q: What if I can't reach you by phone?
A: Try WhatsApp, email, or visit our office. We check all channels multiple times daily.
Q: Can I file complaint online?
A: Yes, email support@abhitradingcompany.com with details and proof. We'll respond within 48 hours.
Q: What if I'm not satisfied with your solution?
A: You can escalate to District Consumer Commission. It's a FREE process that protects your rights.
Q: Will you refund during warranty period?
A: First, we try to fix the issue (warranty). Refund only if issue cannot be fixed or if quality was poor from start.
Q: How long do you keep complaint records?
A: We keep complaint records for 3 years per DPDP Act. You can request access to your complaint anytime.
📝 Sample Complaint Format
Subject: Service Complaint - Invoice [Your Invoice Number]
Dear Abhi Trading Company Team,
I am writing to lodge a complaint regarding my service on [DATE].
Invoice Number: [YOUR INVOICE NUMBER]
Service Date: [DATE]
Technician Name: [IF KNOWN]
Your Phone: [YOUR CONTACT]
Issue Description:
[Describe what happened clearly]
What You Want:
[ ] Free re-service
[ ] Partial refund
[ ] Full refund
[ ] Service credit toward future service
[ ] Other: _______________
Supporting Evidence:
[Attach photos/videos if any]
Awaiting your response within 5-7 days.
Regards,
[Your Name]
[Your Phone Number]
🙏 Thank You for Choosing Abhi Trading Company
Your satisfaction is our priority. We're here to help anytime, anywhere.
Version 1.0 | GSTIN: 09HLRPK9540N2ZX | Registered Service Provider
Compliant with Consumer Protection Act 2019 | DPDP Act 2023 | GST Act 2017