Refund & Warranty Policy
Last Updated: September 28, 2026 | GSTIN: 09HLRPK9540N2ZX
🎯 OUR PROMISE: 100% Satisfaction Guaranteed
If you're not happy with our service, we'll make it right. That's our commitment to you.
📋 30-Day Service Warranty
WHAT YOU GET:
If the SAME issue returns within 30 days:
- ✓ FREE re-visit and diagnosis
- ✓ FREE repair or parts replacement
- ✓ Labor charges waived
- ✓ Zero out-of-pocket cost
ELIGIBILITY:
- ✓ Same problem that was originally fixed
- ✓ No misuse by customer
- ✓ Original invoice available
- ✓ Within 30 days of service date
NOT COVERED:
- ✗ Different issue (separate diagnosis fee applies)
- ✗ Damage from customer misuse
- ✗ Non-genuine parts used after our service
- ✗ Water source issues (external pressure, poor quality)
- ✗ Modification by other technicians
EXAMPLE: If we fix your RO buzzer and it buzzes again within 30 days → FREE repair. But if water now leaks (new problem) → new diagnosis charge applies.
📞 To Claim Warranty: Call +91 91962 60241 within 30 days. Mention invoice number. We'll visit and repair free if covered.
🔧 12-Month Spare Parts Warranty
All genuine spare parts installed by us = 12-month warranty
| Issue Type | Covered? |
|---|---|
| Manufacturing defect | ✓ YES - Free replacement |
| Premature wear | ✓ YES - Free replacement |
| Damage from misuse | ✗ NO - Not covered |
| Normal wear after 12 months | ✗ NO - Expired warranty |
💰 Diagnosis Charge Refund Policy
Charge: ₹299 + GST = ₹314
✓ REFUNDABLE IF:
We inspect your RO and find NO PROBLEM (rare case):
→ Refund: ₹150 | Final payment: ₹164 (GST)
✓ CREDITED IF:
You proceed with repair on the SAME DAY:
→ ₹150 credited to service bill
→ You pay less on final invoice
✗ NOT REFUNDABLE IF:
- ✗ Service repair is completed & customer satisfied
- ✗ Customer chooses not to repair (it's a consultation fee)
- ✗ Diagnosis shows system is working normally
🔄 Service Charge Refund Policy
| Scenario | Refund % | Timing |
|---|---|---|
| We didn't arrive (our fault) | 100% | 7 days |
| Technician >2 hours late (no notice) | 100% + ₹100 compensation | 7 days |
| Service incomplete, customer refuses rest | 50% | 7 days |
| Final bill >20% higher than quote | 50% of excess | 7 days |
| Service completed, customer satisfied | 0% | — |
🗓️ Cancellation Policy
| Timing | Cancellation Fee | Refund |
|---|---|---|
| Before technician dispatch | FREE | 100% |
| After dispatch, <1 hour | ₹100 | Advance - ₹100 |
| After dispatch, <2 hours | ₹200 | Advance - ₹200 |
| Technician reached your location | Diagnosis charge applies | Keep ₹314 (diagnosis fee) |
Rescheduling: FREE within 24 hours. After 24 hours: May incur ₹100 fee.
⭐ Customer Satisfaction (7 Days)
Not happy with our service within 7 days? Choose one:
Option 1: Free Re-Service
We'll visit and re-do the work at no charge
Option 2: Partial Refund (50%)
Get back half of service charge if quality is below standard
Option 3: Service Credit
Use credit toward future services (recommended)
How to Claim: Contact within 7 days with issue details. We'll assess and resolve within 10 days.
🔐 How to Request Refund
- Call us: +91 91962 60241
- Or email: support@abhitradingcompany.in
- Provide: Invoice number + reason
- We respond: Within 5 business days
- Refund: Within 10 business days to original payment method
💳 Refund Payment Methods
- 💵 Cash: Refund at our office immediately
- 📱 UPI: Refund to same UPI ID in 3 days
- 🏦 Bank: NEFT refund in 5-7 business days
- 💳 Card: Reversal within 15-30 days (bank dependent)
❓ Frequently Asked Questions
Q: Do I get a warranty on parts I buy separately?
A: If we install them, yes (3-month manufacturer guarantee). If you install yourself, ask the seller. We're not liable for third-party parts.
Q: Can I transfer warranty to someone else?
A: Service warranty: NO (personal to original customer). Parts warranty: YES (with original invoice).
Q: What if I lost my invoice?
A: Call +91 91962 60241 with your phone number. We can look up service records and honor warranty if within timeline.
Q: Is "2-hour arrival" guaranteed?
A: No. We AIM for 2 hours in primary areas. Traffic and distance can vary. We'll notify if delayed.
📞 Questions? We're Here to Help!
Email: support@abhitradingcompany.in
Phone: +91 91962 60241
Hours: Mon-Sun, 8 AM - 8 PM IST
Version 1.0 | GSTIN: 09HLRPK9540N2ZX | Registered Service Provider
Compliant with Consumer Protection Act 2019 | GST Act 2017