Privacy Policy
Last Updated: September 28, 2026 | Effective Date: August 4, 2023 | GSTIN: 09HLRPK9540N2ZX
1. Introduction & Our Commitment
Abhi Trading Company ("we," "us," "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, and handle your personal data.
This Privacy Policy explains our practices regarding personal information collection in compliance with:
- Digital Personal Data Protection Act (DPDP), 2023
- GST Act, 2017
- Consumer Protection Act, 2019
- Information Technology Act, 2000
- TRAI Do Not Call Registry
✓ Our Promise: Your data is confidential, secure, and used ONLY for service delivery. We will NEVER sell or share your information without permission.
2. What Personal Data We Collect
When you book a service with us, we collect:
- Contact Information: Name, phone number, email address
- Address Details: Residential address, building/flat number, landmark
- Service Information: RO brand, issue description, service history
- Financial Data: Invoice records, payment details, GST information (6-year legal requirement)
- Communication Records: Call logs, WhatsApp messages, emails
- Website Data: IP address, browser type, pages visited (Google Analytics - anonymized)
3. Why We Collect Your Data
| Purpose | What Data We Use |
|---|---|
| Service Scheduling | Name, phone, address |
| Service Delivery | Address, building details, contact info |
| GST Invoicing (Legal) | Name, address, invoice amount, payment date |
| Customer Support | Phone, email, service history |
| Marketing (if opted in) | Phone, email (maintenance reminders, offers) |
4. How Long We Keep Your Data
| Data Type | Retention Period | Reason |
|---|---|---|
| Service Records | 2 years | Warranty claims |
| GST Invoices | 6 years | Legal requirement - Cannot be deleted |
| Marketing Data | Until you unsubscribe | Send reminders & offers |
| Complaints | 3 years | Dispute resolution |
5. Your Rights Under DPDP Act 2023
✓ Right to Access: You can request all personal data we hold about you. We'll respond within 30 days.
✓ Right to Correction: You can correct any inaccurate information. We'll update within 15 days.
✓ Right to Erasure: You can request deletion of your data (except GST invoices - legal requirement). Response: 30 days.
✓ Right to Withdraw Consent: Opt out of marketing anytime:
- Reply "STOP" to any SMS
- Click "Unsubscribe" in emails
- Call +91 91962 60241
✓ Right to Lodge Complaint: Contact NITI Aayog (Data Authority) at dataprotection@niti.aayog.gov.in (FREE)
6. Data Security & Protection
We implement industry-standard security measures:
- ✓ Encrypted data transmission (SSL/TLS on website)
- ✓ Secure servers with firewalls
- ✓ Encrypted backup systems
- ✓ Staff trained on confidentiality
- ✓ Access restricted to authorized personnel
- ✓ Physical file security
⚠️ Note: No online system is 100% secure. While we do our best, we cannot guarantee absolute security.
7. We Do NOT Share Your Data
✓ Your data is CONFIDENTIAL and NOT shared with:
- ✗ Competitors or rival service providers
- ✗ Marketing agencies or data brokers
- ✗ Social media platforms
- ✗ Advertisers or third parties for profit
We may share limited data ONLY with payment processors (for transactions) and if legally required by court order.
8. Data Breach Notification
If your data is compromised, we will:
- Notify you within 72 hours
- Inform the data authority (NITI Aayog)
- Explain the breach and steps taken
- Offer identity protection if needed
9. Contact Us for Privacy Issues
Data Protection Contact:
📧 Email: support@abhitradingcompany.in
📞 Phone: +91 91962 60241
⏰ Hours: Mon-Sun, 8 AM - 8 PM IST
📍 Office: Sulabh Awas, C8/11, Sector 1, Gomti Nagar, Lucknow 226010
Response time: Within 48 hours
10. Changes to This Policy
We may update this policy anytime. We'll post updates on this page with the latest "Last Updated" date. Your continued use of our service means you accept the new policy.
Version 1.0 | Compliant with DPDP Act 2023, GST Act 2017, Consumer Protection Act 2019
GSTIN: 09HLRPK9540N2ZX | Registered Service Provider