Terms & Conditions
Last Updated: September 28, 2026 | GSTIN: 09HLRPK9540N2ZX
By booking a service with Abhi Trading Company, you agree to these Terms & Conditions.
1. Our Services
Abhi Trading Company provides:
- ✓ Water Purifier (RO) Repair & Troubleshooting
- ✓ Filter & Membrane Replacement
- ✓ Deep Sanitization & Maintenance
- ✓ RO Installation & Safe Relocation
- ✓ Commercial Plant Servicing
- ✓ Annual Maintenance Contracts (AMC)
Service Areas: Lucknow & Gorakhpur (selected neighborhoods)
2. How to Book
📞 Call: +91 91962 60241
💬 WhatsApp: +91 91962 60241
🌐 Website: abhitradingcompany.in
📍 Office: Sulabh Awas, C8/11, Sector 1, Gomti Nagar, Lucknow
3. Visit & Diagnosis Charge
₹299 + 5% GST = ₹314 Total
What's Included:
- Comprehensive RO system inspection
- Water quality testing (TDS reading)
- Professional diagnosis report
- Written cost estimate
Special Offer: If you book repair on the SAME DAY, ₹150 credited toward final bill
4. Service Charges & Pricing
Transparent Pricing Guarantee:
- ✓ Written quote provided BEFORE work starts
- ✓ You must approve the quote
- ✓ Final bill matches approved estimate
- ✓ All spare parts listed separately
- ✓ GST shown separately on invoice
Emergency Service (After 8 PM): +₹300 extra charge | 12 AM - 6 AM: +₹500
5. Payment Methods
- 💵 Cash (preferred)
- 📱 UPI (Google Pay, PhonePe, Paytm)
- 🏦 Bank Transfer (NEFT/IMPS)
- 💳 Card Payment
6. 30-Day Service Warranty
✓ GUARANTEED: If the SAME issue returns within 30 days, we'll re-service for FREE.
What's Covered:
- Re-visit and re-diagnosis at no charge
- Repair or parts replacement free
- Labor charges waived
What's NOT Covered:
- ✗ Different issue (separate diagnosis charge applies)
- ✗ Damage from customer misuse
- ✗ Non-genuine parts used after our service
- ✗ Water source problems (external pressure)
To Claim Warranty: Call +91 91962 60241 within 30 days. We'll diagnose and repair free if covered.
7. Spare Parts Warranty
All genuine spare parts installed by us have 12-month warranty.
| Warranty Period | Coverage |
|---|---|
| 12 Months | Manufacturing defects, premature wear, quality issues |
| NOT Covered | Damage from misuse, normal wear after 12 months |
8. Cancellation Policy
| Cancellation Timing | Fee | Refund |
|---|---|---|
| Before technician dispatch | FREE | 100% refund |
| After dispatch (within 1 hour) | ₹100 | Advance - ₹100 fee |
| After technician arrival | Diagnosis fee applies | ₹314 (diagnosis charge) |
Rescheduling: Free within 24 hours. After 24 hours: ₹100 fee may apply.
9. Service Level Agreement (SLA)
We AIM for 2-hour arrival in primary service areas.
IMPORTANT: This is not a guarantee. 2-hour SLA varies by location, traffic, and technician availability.
Extended areas: 4-6 hours (we'll confirm at booking)
If delayed: We'll notify you and reschedule at no charge.
10. Customer Responsibilities
You agree to:
- ✓ Provide accurate contact information
- ✓ Be present at the scheduled appointment time
- ✓ Allow safe access to your RO system
- ✓ Pay agreed charges on completion
- ✓ Not interfere with technician's work
11. Limitation of Liability
We are NOT liable for:
- Water quality variations (municipal supply dependent)
- Damage from low/high water pressure
- Issues from installation by others
- Property damage or water wastage (beyond our control)
Our maximum liability: Limited to service charge paid.
12. Dispute Resolution
Step 1: Direct Contact (7 days)
Email: support@abhitradingcompany.in | Call: +91 91962 60241
Step 2: Complaint Letter (14 days)
Send to: Sulabh Awas, C8/11, Sector 1, Gomti Nagar, Lucknow 226010
Step 3: Consumer Commission
File complaint with District Consumer Commission, Lucknow (FREE) if not resolved above.
Applicable Law: Laws of India | Jurisdiction: Lucknow, Uttar Pradesh
13. Amendments
We may update these Terms anytime. Changes posted on this page. Your continued use means you accept new terms.
Version 1.0 | GSTIN: 09HLRPK9540N2ZX | Registered Service Provider
Compliant with GST Act 2017 | Consumer Protection Act 2019 | DPDP Act 2023